Kay Jewelers

On 12/26 I ordered a size 12 mens wedding ring as an anniversary present for my husband to be picked up in the Aventura Florida store. On 1/2 I went to the store to pick it up only...

My husband ordered me a ring for Christmas I needed it to be re-sized When I took it back to Kay on the 28th they were very rude but said they would send it back and there would be...

I asked for them to resize my Levian ring - they sent it to the jeweler and had it sent back because it would destroy the designer's signature and it would be trademark infringemen...

My boyfriend got me an aquamarine ring for Christmas and he had it sized before he gave it to me. When I saw the ring the first thing I noticed was how crooked the setting of the ...

I recieved a charm bracelet for christmas. the bracelet was to big i have made several trips to the mall to get a smaller bracelet. they are always out of stock. and was told that ...

Customer Service is the worse in the world. Tried to return a Christmas gift that I received was informed that it was past the 90 day return policy and nothing could be done. Oka...

I purchased a wedding ring on 12/12/09 with diamond and simulated wood grain inlays.After the first year one of the wood inlays came out.I brought the ring back to the Myrtle Beach...

My son purchased a red crystal heart memories charm and I had it 2 weeks and the red stones fell out I did not take it off my bracelet was going to in a day or so..so I could excha...

My wife and I purchased my wedding ring at Kay Jewelers. After a few months the gold turned RED!!!!! When I brought the ring back they were rude and obnoxious. They told us we s...

Hubby purchased a beautiful raw diamond/emerald ring for me at Christmas time a few years ago. SMART Man, bought the life time warranty... cause pretty much EVERY time I wear it a...

When I was picking up my repaired pendant, the salesperson was more interested in checking out who was walking in the mall, Waterford, Ct. When I was telling her I needed a chair...

I finally received the ring back on Dec 16th, and it is still not "fixed". The center stone is not the original stone that was in in when I dropped the ring off at the store to get...

Purchased three gifts for Christmas in Salisbury Md. (centre at salisbury mall) . I was asked about buying extended warranty, I declined . However I was not told that the two ring...

I purchased a ring that I have had my I on for a while. I brought the ring and the warranty that came with it. When it came time to use the warranty after the diamond fell out the ...

I purchased a Movado watch for $600 on December 9th for my husband to give it to him on Christmas. I wrapped the watch box and kept it in my closet till Christmas. When my husband ...

During a resizing of a Leo diamond wedding set the diamond was swapped out for a different diamond. The Leo diamond is numbered and the diamond that was returned was not!!! Also th...

We went to return a ring costing $136.87. It was 1:00 pm & the salesperson said they didn't have that much in the cash register. That we would have to wait until the guy came w...

Bought watch for $307.00 attempted return to kay for refund claimed they did not have enough money in store to make refund this stinks, they must operated on shoestring. any store ...

About a year and a half ago the chain on a necklace that I bought my fiance broke. Thankfully I had purchased the protection plan for it. Went in, and they did a horrible job rep...

Kay jewelers in Pittsford New York talked me into upgrading an engagement diamond ring. The upgrade had inperfections in the diamond that you can see when looking at it, they clai...

I ordered a large order from Kay Jewlers.com. It was understandable that they called after their internet site would not work correctly and ask me for my information and verify I w...

My fiance purchased my engagement ring from Kay Jewelers at the Wasau Center Mall in Wausau, WI. Before he purchased the ring, he had asked me what sizr my finger was, and I told h...

I spent 2 weeks researching a Christmas gift for my wife and went to the Kay Jewlers in the Cirlce Centre Mall downtown Indianapolis to get it during my lunch break. Big mistake. ...

I went to Kay only because I happen to been in the mall and had time. Mistake. My wait ended up being almost 30 minutes. I basically had a 24 inch threaded rope chain with a cro...

For my birthday, my boyfriend got me the open heart ring from Kay jewelers that has our birthstones and names engraved on it. I LOVE IT!!!! BUT, not even 3 days after i got ...

I am a jeweler located near a kay store, and have recieved many kay customers per year oddly having the same problem. They purchase a ring after picking it out personally , ...

While at Kay Jewelers this morning getting my ring cleaned; the first service clerk was veryresponsive and cleaned my ring. There were two other girls there as well. The ot...

My husband and I have spent over $6,000 on engagement and wedding bands at Kay. My engagement ring had a diamond fall out within 2 months of purchase, so we had to send it back to...

I went to Kay Jewelers with a store wide 20% off coupon. I showed the coupon to the sales lady after I had decided on the item to purchase, she said "ok". Only after she had rang u...

To Whom It May Concern:I recently sent my wedding band to be resized on 10/29/2011 at your Kay Jewelers 255 Spotsylvania Mall, Fredericksburg, VA USA. I was contacted ...