Kay Jewelers

Purchased a Charmed Memories bracelet ($280) for my wife at Kay since we had previously purchased our wedding rings at the same store. I purchased it for a Christmas present on 12/...

My first visit to the Mission Valley location was very pleasant. The store manager (his name was Gary, or Gare...something like that) was very cheerful and helpful. He gave me hi...

I went to Kay to look for new wedding rings to give to my parents for their 20th anniversay. The guy there, keeps insisting to check if I would be eligible to get a card, instead o...

Customer alert: If you buy a gift and want to allow the recipient a possibility to exchange, do NOT go to Kay Jewelers. Kay Jewelers issues refund only to original credit card - t...

My diamond ring fell out with the molding after only few months. The store manager said it looked suspicious, like if we had taken it out. I tried to call district manager, was giv...

My husband and I got a ring for 8 K at Kay 's in June 2010. IT was inspected in Dec. In March, the stone and the molding both fell off the ring. I took the ring to Kays to see ...

My son made a cash purchase at Kay Jewelers and was asked to update his information for his zero balance credit account (paid off) - he thought nothing of it when he was asked to ...

My girlfriend at the time this happen,,,,had purchased me a necklace and a ring and charged it on her kays account,,,we decided to get married shortly after and her credit limit wa...

I think people are *** on here complaining about damaged rings, wrong size, diamonds falling out. Cleaning. Herlooms getting damaged, you take that chance when the ring is so old...

My daughter took 2 rings to be repaired as a Christmas gift. 1 needed a small emerald put back in. The other needed 1 prong repaired. Kay Jewlers informed her since they were ol...

I tried to get my ring resize and was turn down. I was told that it was because it was a Harley Davidson ring and it coudn't be done because of that. I went to Finks Harley Dav...

I got my engagement ring in November of 2010. By November 2011 a diamond had fallen out of it. It had an extended warrenty and they told us no problem but it would be 6 weeks tops ...

I bought a wedding set 4 1/2 yrs ago.... long story short, was in the shop longer than on my finger in 4yrs! mangeled my ring. kays corporate was awesome enough to give me a new...

I have been married for four years we bought all our jewelry at kays, I have had a diamond fall out twice which they replaced. The white gold rings always have to be sent out to b...

I recently purchased a watch for my fiance at the Kay Jewlers in Valley Fair Mall in San Jose, CA. He had to go into the store to get his wrist sized because the watch was too sma...

Bought a bracelet for my wife, I was told by the salesperson that sizing isn't a problem, went back to the store and the manager informed me that there is a $30 charge to size some...

I just purchased a 2,800 ring from kays a week ago and it looks like crap! The wedding band has 14 k and an s on it and the band has nothing in it!It looks like a fake ring now!! ...

November 2010 $5200.00 engagement ring purchased. A diamond fell out before Christmas. Kays sent it in to replace the diamond. was without engagement ring for Christmas! By spring ...

Tuesday 2/21/2012 was the 3rd time that I walked into Kay Jewlers at the San Marcos Outlet Mall and was ignored. The first time it happened, I was with my family to look at rings ...

I picked out an enhancer ring to go with my wedding ring. My wedding ring is one square diamond with a halo of diamonds around the main diamond set in white gold. We (my husband, m...

My husband bought my wedding ring at Kays at Chapel Hill in Ohio 5 years ago. We bought the insurance. I took it every 6 months to be inspected. 1 1/2 years after having it a di...

My husband got me a ring for our 5th anniversary at kay with 5 diamonds a few months ago one of thediamonds broke. I took it to the store because had insurance, but they toldme I ...

My husband purchased a gold bracelet to give me for my birthday. This bracelet had shells on it which reminds us of the islands that we visit. Every single time I wear this piece...

I asked for an appraisal and an estimate on setting repaires on my beautiful ring I received in 1978. They said they must keep it over nite. I asked for a receipt so the mgr wrote ...

I purchased an expensive watch (about 1k) during the Christmas season for my wife. Soon thereafter the watch stopped keeping time. Given that the nearest Kay's is 111 miles awa...

I Have purchased a ring less than three months ago form the north point location in Alpharetta GA. the color on the Center stone gem started changing few days after i bought it, i ...

I went to Kay's & purchased almost $900 in products. Then they offered to clean my wedding set ( which are family heirlooms) for free, so I let them do it. When I got it back i...

I had a bracelet inspected in September when I purchased a new set of wedding rings for my husband and myself. The clerk didn't record the inspection in my account, I asked he...

Kay Jewelers in Strongsville, Ohio at South Park Mall has the worst customer service ever. I sent my ring in to get resized, not only did it take three weeks to get resized it came...

On December 17, 2011, my husband purchased my Christmas present from Kay Jewlers, Foxrun Mall, Newington, NH. A lovely citizen watch. He paid cash. However, I do not wear watches ...